How Can We Help Today?
Owned and operated by Home Well Living, our team is ready to assist with any questions about your home or patio.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days. Transit time is typically 5 to 8 business days within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status in real time.
What is your return policy?
We accept returns on most items within 30 days of delivery. Items must be in their original condition and packaging. Please contact our team to start a return.
Can I exchange an item for a different model?
Exchanges are available for most products. Reach out to our support team with your order number, and we will walk you through the process for swapping to a different model or finish.
Do fireplaces and saunas require professional installation?
Installation requirements vary by product. Each listing includes detailed specifications and setup guidance. Our team can also help you determine whether professional installation is recommended for your specific unit.
How do I choose the right patio furniture set for my space?
Consider the size of your deck or patio, the number of seats you need, and the materials that best suit your climate. Our team is happy to help you find the right fit based on your outdoor space.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Prompt Responses
Our support team aims to answer every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Continental Shipping
Most orders ship free within the Continental U.S. with no order minimum required.
Hassle-Free Returns
Backed by our easy-returns policy so you can shop for your home with confidence.
